3 Steps to Happier Customers

As a small business owner, you already know that keeping your customers happy is key to your success. The thing is, it’s not always straightforward how to do this, and can get confusing and frustrating. It can be particularly tricky when you own a digital company because there are few face-to-face interactions. So what do you do? There’s a great article in Entrepreneur Magazine that outlines 3 steps to happier customers. Don’t just be friendly, be a friend. There’s nothing worse than a stiff, “reading off the script” tone when it comes to customer service responses. Have a personality and keep it light. Think about how you’d approach helping a friend, and apply that to how you … [Read more...]